Frequently Asked Questions
I am having problem printing the owner's telephone number on the Expired Listings Report.
How does your service compare with the automated Expired Listing Service from other companies?
When do I get my daily Real Estate Expired Listings Report?
Who actually accesses my MLS?
What experience does ExpiredListingOutsource have with Daily Real Estate Expired Listings Research Service?
How do you ensure that I get my Daily Real Estate Expired Listings Report everyday by 7.30am?
What happens if I disagree with your time estimate for my job?
What happens if my MLS website is down?
What happens if the County Property tax Database is down and you can't get the property owners details?
Who provides access to the Do Not Call (DNC) Registry, me or ExpiredListingOutsource?
How do you send me my invoice and how do I pay you?
How many hours per day does it take for you to do the daily expired listings report?
How much does your service cost?
I am having problem printing the owner's telephone number on the Expired Listings Report.
To print the owner's telephone number on the Expired Listings Report, download the report and open it with the Acrobat Reader Software which can be downloaded here if you don't already have it. Go to File menu, click on Print..., then a Print Dialog Box comes up. On this dialog box, ensure that the 'comments' checkbox which is under the Print Range Group is checked.
Back to Top
How does your service compare with the automated Expired Listing Service from other companies?
We believe we offer a superior service because we do our research manually. This avoids your IP address being blocked due to repeated automated request from the telephone databases. Furthermore, corporate owners search capabilty is hardly functional in the automated expired listing service as it requires a manual search of different state's coporate database websites.
Back to Top
When do I get my daily Real Estate Expired Listings Report?
ExpiredListingOutsource targets sending your daily expired listings report by 7.30am your local time.
Back to Top
Who actually accesses my MLS?
ExpiredListingOutsource assigns one virtual assistant (VA) to handle each client’s MLS database. We also train two other VA to be able to handle each client’s job. The extra two VA are to take care of the sick days, leave etc.
Back to Top
What experience does ExpiredListingOutsource have with Daily Real
Estate Expired Listings Research Service?
Our group has been involved in providing daily real estate expired listing service since January 2005 and we currently have Realtor clients in Florida, Missouri, Nebraska and California.(Click here to see our clients list)
Back to Top
How do you ensure that I get my Daily Real Estate Expired Listings Report
everyday by 7.30am?
Typically we start working on the MLS after midnight local time, giving us about seven hours to prepare your daily expired listings.
To ensure that we deliver daily, we have back-up virtual assistants for every client’s expired listing project. Our outsourcing centers also run their IT infrastructure with backup/redundant DSL internet access. If we are not able to meet the 7.30am deadline, it is likely the problem is from the MLS database or the relevant county website being down.
Back to Top
What happens if I disagree with your time estimate for my job?
Our project supervisor will review the time estimate and compare the time estimate with previous jobs done for the same client with similar number of records, and appropriate adjustment will be made. Our client satisfaction is highly important as we aim for a long-term partnership providing a long-term value proposition.
Back to Top
What happens if my MLS website is down?
If your MLS is down, we send you an email to inform you of the problem as soon as we find out and we keep trying until 7.30am local time. At this point we send you an email asking if we should still continue to do the expired listing for the day as soon as the MLS comes up. If the MLS does not come up before 12noon local time, the particular’s day expired listings report will be added to the next day’s expired listings report.
Back to Top
What happens if the County Property tax Database is down and you
can't get the property owners details?
If your daily expired listings report requires independently accessing the relevant county property tax database website and the county website is down, we send you an email to inform you of the problem as soon as we find out and we keep trying until 7.30am local time. At this point we send you an email asking if we should still continue to do the expired listing for the day as soon as the county website comes up. If the county website does not come up before12noon local time, the particular’s day expired listings report will be added to the next day’s expired listings report.
Back to Top
Who provides access to the Do Not Call (DNC) Registry, me or
ExpiredListingOutsource?
Currently we use our Realtor client’s access to the DNC to do the DNC check.
Back to Top
How do you send me my invoice and how do I pay you?
We normally send an e-invoice around the 20th of each month in arrears by email and we receive payment by Paypal, wire transfer or direct check lodgment.
Back to Top
How many hours per day does it take for you to do the daily expired listings report?
The average time spent on the preparation of a daily expired
listing report varies from city to city and the expanse of area
covered. On the average we expect to spend about 1hour per weekdays,
2hrs on mondaysand 3hrs on the first days of the month. The actual
time may vary depending on the the level of activities in your
area.
Back to Top
How much does your service cost?
We currently charge $6.50 (Six US Dollars and Fifty Cents) per hour for our services.
Back to Top
